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Kindly note that our wonderful Bluefin HQ is located in the UK and there are currently delays in transporting our products across to mainland Europe. Sadly this also affects shipments to the Republic of Ireland.
We usually dispatch your item within 3 working days of your order being placed. Once dispatched, your order should be with you in 1-3 working days.
Although UK shipments are not affected directly by same delays for mainland Europe, due to the networks being overloaded, there could also be some knock on delays for orders being delivered to UK destinations too.
Please accept our apologies for any inconvenience these delays may cause.
We usually dispatch your item within 3 working days of your order being placed. Once dispatched, your order should be with you in 1-3 working days, once the delays with mainland Europe are resolve.
We will keep you updated with any progress once we hear from officials, so please check the tracking from your dispatch email for the latest information. There are also delays in getting the scans updated by the couriers from the warehouse to their depot, so please bear with us if things don´t update immediately.
If you have tracking information then the item is on its way to you. If you´re yet to receive a dispatch email, please check your spam/junk folder as they can often hide in there, and if you definitely don´t have one - please contact the support team so they can help!
Due to the festive period, our offices are currently closed and will re-open on Monday 4th January at 9am. We will have limited staff working in between now and the 4th of January to answer emails and we aim to get back to you within 1 working day. Please bear with us if this is not the case, but rest assured, a friendly member of staff will get back to your enquiry. Merry Christmas and a Happy New Year!
I´m Will, CEO and founder of Bluefin Hoverboards.
Just a message to say that we´ve had an amazing year with our hoverboards, and are currently completely out of stock for the foreseeable future.
There will be limited availability of the Bluefin boards available with Smart Boards UK - https://www.smartboardsuk.com/ - who we are still working with very closely. The items Smart Boards have for sale will still be of the same, high Bluefin quality and safety you know that we provide.
If you´ve already made a purchase with us, please don´t panic - your warranty is still valid, and you can contact our support team on email@example.com, or via the contact us form on our site, and they will be more than happy to help you with your query.
Stay safe, and have a great Christmas!