COVID July Update

An update for all of our customers. Firstly, I just want to say thank you for continuing to support us during this time. Please know that we are working flat out to ensure the least amount of impact on delivery and customer service wait times.

We are currently receiving a high volume of support queries. This means that you may experience a longer wait time for replies. Our team is working to respond to everyone as soon as possible. It’s also worth knowing that multiple requests about the same issue will result in longer wait times - due to you losing your place in the queue.

Due to the recent increase in orders, our processing time is now longer than usual. This can be delayed up to 5 working days. Please be assured that we are dispatching your boards as quickly and as safely as we can.

Pre-Orders are being sent as close to their dates as possible, but again, we are relying on couriers for efficient dispatch and in some cases, this is just not possible. We rely on third-party couriers and due to the ongoing pandemic and also a global increase in online shopping they are struggling to keep up with demand.

In some cases, please allow up to 5 working days in addition to these dispatch times below:

UK Orders:

Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Republic of Ireland Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

European Orders:

Once dispatched, your order should be with you in 4-6 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

US Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipping times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Please be assured that we PRIDE ourselves on customer service and we are working flat out to make sure that we can resolve issues and answer queries as soon as possible. We usually have a 24 hour response time, but due to demand, we have had to extend this to 72 hours. We are currently working on processes to speed this up but your patience is so appreciated in this time.

Again, thank you for your support. It means a lot to us. I hope everyone is staying safe and well in these times.


Thank you,

Charlotte

Co-Founder

Bluefin SUP

CRAZY HOVER SHOES: Harry Main! | Bluefin™ Trading UK
 PAYPAL ACCEPTED - FREE SHIPPING TO UK AND IRELAND

CRAZY HOVER SHOES: Harry Main!

Harry Main, YouTuber, BMX star and all-around cool dude has had a muck around on our Bluefin Hover shoes. We thought we would share the video with you guys, alongside our thoughts.

Harry Main

For those of your who don’t know who Harry Main is, let us educate you! Harry Main is a Liverpool born, BMX superstar! He turned professional at 18 years old, and then began creating YouTube videos. His channel is stuffed full of crazy videos, mad BMX skills and his 2 lovely dogs! Check it out here: https://www.youtube.com/user/harrymain/

Bluefin Hovershoes

We thought, as he is a Northern-er, like us and because he loves crazy stuff, like us! We would send him a pair of Bluefin Hovershoes to try out! As you’ll be able to see he started out shaky, but got the hang of things after a while! Watch the video below!

Crazy Hover shoes?!!!

Now, as you can see, he picked up riding fairly quickly. We wish we had told him to practice on tarmac/flat indoor surfaces. As the concrete, he is on for the majority of the video is a tricky surface to master! But, for a first go, we are super impressed!

We have limited stock of our first lot of Hovershoes, so we are urging people that want to get their hands on a pair, to order now! You can do that here! 

Hovershoes Competition

We are running a Hovershoes Competition on our Facebook Page! To find out how to win a pair of Bluefin Hovershoes, click here. 

To find out more about our competition, read our blog post about it: Hover shoes Competition! 

 

 

 

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