COVID July Update

An update for all of our customers. Firstly, I just want to say thank you for continuing to support us during this time. Please know that we are working flat out to ensure the least amount of impact on delivery and customer service wait times.

We are currently receiving a high volume of support queries. This means that you may experience a longer wait time for replies. Our team is working to respond to everyone as soon as possible. It’s also worth knowing that multiple requests about the same issue will result in longer wait times - due to you losing your place in the queue.

Due to the recent increase in orders, our processing time is now longer than usual. This can be delayed up to 5 working days. Please be assured that we are dispatching your boards as quickly and as safely as we can.

Pre-Orders are being sent as close to their dates as possible, but again, we are relying on couriers for efficient dispatch and in some cases, this is just not possible. We rely on third-party couriers and due to the ongoing pandemic and also a global increase in online shopping they are struggling to keep up with demand.

In some cases, please allow up to 5 working days in addition to these dispatch times below:

UK Orders:

Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Republic of Ireland Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

European Orders:

Once dispatched, your order should be with you in 4-6 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

US Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipping times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Please be assured that we PRIDE ourselves on customer service and we are working flat out to make sure that we can resolve issues and answer queries as soon as possible. We usually have a 24 hour response time, but due to demand, we have had to extend this to 72 hours. We are currently working on processes to speed this up but your patience is so appreciated in this time.

Again, thank you for your support. It means a lot to us. I hope everyone is staying safe and well in these times.


Thank you,

Charlotte

Co-Founder

Bluefin SUP

Bluefin Hoverboards and Hovershoes: ALL About Extended Warranties | Bluefin™ Trading UK
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Bluefin Hoverboards and Hovershoes: ALL About Extended Warranties

Extended Warranties on ALL Bluefin Hoverboard Products

Bluefin Hoverboard offers extended warranties across all of our products! It is something that we have done for a while, but we just wanted to clear a few things up.

First of all. What is an Extended Warranty?

An extended warranty means that your warranty starts from the day the board is opened. Whether that be on a birthday day or on Christmas Morning.

Your warranty will begin on the date that you inform us of. Therefore, this means that your standard 12-month warranty will not begin on the day you received the board, but on the day that it will be opened!

So, if you want to take advantage of one of our awesome deals, grab a pre-order or just want to be super organised. This is a great option for you!

Why are Extended Warranties so great?

As we told you in our last blog post about warranties, extending your warranty is great for tons of reasons.

Extended warranties allow you to:

  • First of all, get super organised!
  • Are able to buy when we have great offers on, ensuring that you get the best price!
  • Grab one of our amazing flash Daily Deals
  • Make sure that you get full use out of your 12-month warranty
  • Ensure you get your hoverboard of choice
  • You can also cross one more thing off your to do list!

How do I get my Bluefin Extended Warranty?

Right, the most important part. How do you extend your warranty?

All you have to do it head to our Contact Us page and fill in our form.

If you let us know the information below, the process will be super easy for our team:

  1. Your order number
  2. Your name
  3. The date that you want the warranty to start from

Or alternatively, email all that information to hoverboard-support@bluefintrading.co.uk.

Then someone will get back to you confirming your warranty request.

PLEASE NOTE, CHRISTMAS WARRANTIES CAN ONLY BE EXTENDED FROM AUGUST 30TH. (This means that ALL Bluefin Hovershoes can have extended Christmas Warranties)

How do I claim on my extended warranty?

Here at Bluefin, we store all our extended warranty requests online. So, if you need to raise a warranty request, simply contact us via our Contact Us page or our hoverboard-support@bluefintrading.co.uk email address with your order number as a reference and we will have all of your information available to us.

So, have any questions about our warranty? Email us here!

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