COVID July Update

An update for all of our customers. Firstly, I just want to say thank you for continuing to support us during this time. Please know that we are working flat out to ensure the least amount of impact on delivery and customer service wait times.

We are currently receiving a high volume of support queries. This means that you may experience a longer wait time for replies. Our team is working to respond to everyone as soon as possible. It’s also worth knowing that multiple requests about the same issue will result in longer wait times - due to you losing your place in the queue.

Due to the recent increase in orders, our processing time is now longer than usual. This can be delayed up to 5 working days. Please be assured that we are dispatching your boards as quickly and as safely as we can.

Pre-Orders are being sent as close to their dates as possible, but again, we are relying on couriers for efficient dispatch and in some cases, this is just not possible. We rely on third-party couriers and due to the ongoing pandemic and also a global increase in online shopping they are struggling to keep up with demand.

In some cases, please allow up to 5 working days in addition to these dispatch times below:

UK Orders:

Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Republic of Ireland Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

European Orders:

Once dispatched, your order should be with you in 4-6 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

US Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipping times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Please be assured that we PRIDE ourselves on customer service and we are working flat out to make sure that we can resolve issues and answer queries as soon as possible. We usually have a 24 hour response time, but due to demand, we have had to extend this to 72 hours. We are currently working on processes to speed this up but your patience is so appreciated in this time.

Again, thank you for your support. It means a lot to us. I hope everyone is staying safe and well in these times.


Thank you,

Charlotte

Co-Founder

Bluefin SUP

How to mount & ride your hoverboard | Bluefin™ Trading UK
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How to mount & ride your hoverboard

red pumas standing on bluefin hoverboard

You’ve bought your first hoverboard and you are naturally very excited to use it.  Imagine the frustration when each time you try to step on, your board rolls away.  Not to worry new owners, your Bluefin Hoverboard has sophisticated self balancing technology and you will quickly learn how to use it.

mount your hoverboard

  1. Approach your board with confidence and let it know who is boss. This might sound silly, but your confidence in the approach will determine your follow through.
  2. If it helps you can think of your board as the first step on a stair case. Place your entire foot on the board as far to the outside of the sensor pads as possible. Don’t concentrate your weight in your toes, it should be as evenly dispersed  across the width of the pad as possible. When you step your first foot on you will hear a quick beep to let you know your weight has registered and the board is stabilising.
  3. Be ginger in your first movements especially when stepping your second foot on. Don’t apply a load of pressure, try to step on lightly and fluidly. Now step your second foot on and stabilise yourself.

mount your hoverboard - chrome bluefin hoverboard and brogues

  • Now that you’ve got both feet on your hoverboard, practice tilting your hips to move forward and backwards. It might help you to practice this motion on firm ground first. Do it by first sticking your bottom out behind you like a cat stretching and then tilting your hips forward so that your back makes the shape of a cat when it’s angry.
  • Once you’ve mastered this, try it out on your board. You can always hold onto someone arms or steady yourself with a piece of furniture.  The faster and heavier you are leaning forward the faster your board will go. This will seem challenging at first but you and your board will work it out intuitively in surprisingly little time. Confidence is key, wrist pads and and knee pads are also welcome!

Watch our founder Will show you how to step on a hoverboard in fancy brogues!

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