COVID July Update

An update for all of our customers. Firstly, I just want to say thank you for continuing to support us during this time. Please know that we are working flat out to ensure the least amount of impact on delivery and customer service wait times.

We are currently receiving a high volume of support queries. This means that you may experience a longer wait time for replies. Our team is working to respond to everyone as soon as possible. It’s also worth knowing that multiple requests about the same issue will result in longer wait times - due to you losing your place in the queue.

Due to the recent increase in orders, our processing time is now longer than usual. This can be delayed up to 5 working days. Please be assured that we are dispatching your boards as quickly and as safely as we can.

Pre-Orders are being sent as close to their dates as possible, but again, we are relying on couriers for efficient dispatch and in some cases, this is just not possible. We rely on third-party couriers and due to the ongoing pandemic and also a global increase in online shopping they are struggling to keep up with demand.

In some cases, please allow up to 5 working days in addition to these dispatch times below:

UK Orders:

Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Republic of Ireland Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

European Orders:

Once dispatched, your order should be with you in 4-6 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

US Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipping times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Please be assured that we PRIDE ourselves on customer service and we are working flat out to make sure that we can resolve issues and answer queries as soon as possible. We usually have a 24 hour response time, but due to demand, we have had to extend this to 72 hours. We are currently working on processes to speed this up but your patience is so appreciated in this time.

Again, thank you for your support. It means a lot to us. I hope everyone is staying safe and well in these times.


Thank you,

Charlotte

Co-Founder

Bluefin SUP

Bluefin Hovershoes Competition: Win a pair of Hovershoes! | Bluefin™ Trading UK
 PAYPAL ACCEPTED - FREE SHIPPING TO UK AND IRELAND

Bluefin Hovershoes Competition: Win a pair of Hovershoes!

It’s a great day for all Hoverboard and Hovershoes fanatics, as we are launching our first Hovershoes Competition!

What are Hovershoes?

Hovershoes are the latest in self-balancing hoverboard technology from Bluefin™.

Combining the advantages of a skateboard, roller skates & a hoverboard all-in-one: Hovershoes offer a dazzling experience for the rider. From beginners to pro-tricksters, dancers, movers & shakers – light it up with Bluefin Hovershoes.

With two separate motors, twin-batteries & independent footplates, Hovershoes allow you to move more freely and creatively than ever before. Hoverboarding has never been so stylish & exciting.

Hovershoes are currently retailed at £399*.

What do Hovershoes do?!

Have a look at our Hovershoes in action here!

How do you enter?

All you have to do to enter is Tag a friend in our competition post. You don’t have to like our page or Share our post – but it would be awesome if you did.

Enter here:
Bluefin Hovershoes Giveaway!
The winner will be announced at the end of August, as that is when our stock arrives!

Can’t wait?

Can’t wait? Want to guarantee your pair of Hovershoes? Then buy now! We are offering an additional £20 off whilst we run our Hovershoes Competition with the code: HOVER20. 

Please note that Hovershoes are on pre-order for a limited time only, as part of our VIP Access pre-release. Once the first drop is gone, it’s gone. So be the first to get your hands on a pair today! 

Terms and Conditions!

For Terms and Conditions for this competition please email us on: info@bluefintrading.co.uk!

Leave a Reply

Your email address will not be published. Required fields are marked *