COVID July Update

An update for all of our customers. Firstly, I just want to say thank you for continuing to support us during this time. Please know that we are working flat out to ensure the least amount of impact on delivery and customer service wait times.

We are currently receiving a high volume of support queries. This means that you may experience a longer wait time for replies. Our team is working to respond to everyone as soon as possible. It’s also worth knowing that multiple requests about the same issue will result in longer wait times - due to you losing your place in the queue.

Due to the recent increase in orders, our processing time is now longer than usual. This can be delayed up to 5 working days. Please be assured that we are dispatching your boards as quickly and as safely as we can.

Pre-Orders are being sent as close to their dates as possible, but again, we are relying on couriers for efficient dispatch and in some cases, this is just not possible. We rely on third-party couriers and due to the ongoing pandemic and also a global increase in online shopping they are struggling to keep up with demand.

In some cases, please allow up to 5 working days in addition to these dispatch times below:

UK Orders:

Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Republic of Ireland Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

European Orders:

Once dispatched, your order should be with you in 4-6 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

US Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipping times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Please be assured that we PRIDE ourselves on customer service and we are working flat out to make sure that we can resolve issues and answer queries as soon as possible. We usually have a 24 hour response time, but due to demand, we have had to extend this to 72 hours. We are currently working on processes to speed this up but your patience is so appreciated in this time.

Again, thank you for your support. It means a lot to us. I hope everyone is staying safe and well in these times.


Thank you,

Charlotte

Co-Founder

Bluefin SUP

5 Things To Do On Your New Swegway | Bluefin™ Trading UK
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5 Things To Do On Your New Swegway

5-things-to-do-swegway-bluefin

So, you have bought your Bluefin Hoverboard, read our guides and learnt the basics, and now it is time to enjoy your swegway! (and show it off a little!)

To ensure you make the most of your swegway we have put together a list of 5 things you can do with your new board. Hoverboards are not only a toy, they are also a great form of transport, and can be used in everyday life. Have a look at our list below:

1. Complete your Jobs in Style!

Getting bored of having to do chores on two feet? Why not do them on your hoverboard? From mowing the lawn to hoovering the carpet, your hoverboard can help you finish your jobs quickly, whilst having fun! Check out this guy below, shovelling snow on his hoverboard:

2. Scoring a Goal on 2 Wheels!

Whether you’re a football fan or not. Playing any sport on a hoverboard is extra fun! Have a kick around on your swegway and score a goal in style! Although it doesn’t look easy, you can practice your turns and balance, whilst having tonnes of fun.

3. Show the skateboarders who is Boss!

Hoverboards are the skateboards of the future. Skateboarders are known for perfecting their awesome tricks. Learn tricks of your own and but the skaters to shame on your new swegway!

4. Explore your surroundings

Reaching between 10-15km/h hoverboards are faster than walking! Use your board to explore your local area with ease, with our range of boards you can go anywhere! The classic 6.5 is great for city exploring, best used on tarmac and flat surfaces. Our 8” and 10” swegways allow you free reign across grass and rockier terrain. For the adventurers, the All-Terrain is the ideal board, semi-submersible and with off-road tyres, you can literally take this board anywhere!
hoverboard-classic-bluefin-swegway

5. Show off your skills!

Why not have a hoverboard race? Gather your friends and show off your skills. Remember to send us pictures of you having fun on your Bluefin Hoverboard!

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